A quick guide to ICBC documentation that actually works - so you can focus on what you do best: caring for people.
PRICING: Just $1. Because we believe every practitioner deserves access to tools that help patients get the care they need
We get it. You went into healthcare to help people, not to navigate insurance bureaucracy. You're amazing at what you do - your patients feel better, they trust you, and they're genuinely grateful for your care.
But then comes the dreaded extension request. You pour your heart into documenting everything you think matters, hit submit, and... denied.
It's not your fault. Nobody taught us in school that ICBC adjusters don't speak our language. They don't understand:
Special tests or range of motion measurements
Neurological assessments
All that clinical terminology we use every day
You're not doing anything wrong. You're just speaking a different language than they understand.
(It's Simpler Than You Think)
ICBC funds "evidence-based treatment that is reasonable, necessary, and medically advisable" with an emphasis on function-based outcomes to support recovery. They need to see:
When you shift your documentation to focus on these functional abilities, something beautiful happens. Your extensions start getting approved, and your patients get the continuous care they deserve.
THE FUNCTIONAL FOCUS: Learn why ICBC emphasizes function-based outcomes and how this affects every aspect of your documentation approach.
THE LANGUAGE BARRIER: Understand exactly why clinical terminology doesn't translate to approvals and what language does work.
THE TIMING REALITY: Discover the pre-approved session limits (12 for RMTs, acupuncturists, counselors, kinesiologists; 25 for physiotherapists and chiropractors) and processing timelines that affect your patients.
THE SUBMISSION SYSTEMS: Get clarity on Recovery Network vs. manual submissions and how processing times differ (2 weeks vs. up to 20 business days).
Why your current documentation approach might be getting denied
What ICBC adjusters are actually looking for in treatment plans
The importance of functional limitations vs. clinical findings
Basic timing strategies to prevent treatment gaps
When to bill ICBC vs. other insurance providers
We believe every practitioner deserves to understand what they're working with. This guide explains ICBC's Enhanced Care Model so you know what you're dealing with.
Get the complete introduction to ICBC's Enhanced Care Model and understand the system before you tackle it.
✓ Instant access to the complete guide
✓ Understanding for every provider type
✓ Foundation knowledge you need
✓ Clear explanation of what ICBC wants
You became a healthcare provider to help people feel better. Understanding ICBC's Enhanced Care Model before tackling it yourself means you'll know exactly what you're working with and can make informed decisions about your documentation approach.
A: No, this is an introduction to help you understand ICBC's Enhanced Care Model. It explains what ICBC wants and how their system works
A: This guide helps you understand what ICBC is looking for, but it doesn't include the full documentation system or templates, but you can get all of that here
A: Yes, this applies to all healthcare providers working with ICBC - RMTs, physiotherapists, chiropractors, acupuncturists, kinesiologists, and counselors, however is is specifically written for RMT’s.
