Virtual Physiotherapy BC

Virtual Physiotherapy BC

Can’t make it in person? Capria’s virtual physiotherapy brings the same evidence-based assessment and treatment to you — wherever you are in BC. ICBC covers virtual physiotherapy sessions, and Capria direct-bills on your behalf.

Prefer in-person? We also offer physiotherapy in Coquitlam.

A patient undergoing a kinesiology treatment.

Virtual Physiotherapy in BC: What It Actually Does

What Is Virtual Physiotherapy?

Virtual physiotherapy is real physiotherapy — delivered online. Capria’s physiotherapists conduct thorough assessments via video, guide you through treatment and exercise in real time, and design a rehabilitation program tailored to your specific injuries and goals.

It’s the same clinical rigour as an in-person appointment, without the commute. And for patients managing a motor vehicle accident recovery on top of everything else in their lives, that matters.

If you’ve been in a car accident, ICBC covers virtual physiotherapy as part of your Enhanced Accident Benefits — and Capria direct-bills ICBC on your behalf.

Virtual Physiotherapy for Motor Vehicle Accident Recovery in BC

What Virtual Physiotherapy Can Help With

Capria’s physiotherapists primarily work with people recovering from ICBC-covered injuries:

  • Motor vehicle accident injuries (whiplash, concussion, nerve pain, soft tissue damage)

  • Shoulder, knee, and hip dysfunction
  • Lower back and neck pain
  • Post-surgical rehabilitation
  • Orthopedic injuries and chronic pain
  • Balance and vestibular issues
  • Headaches and jaw pain following a motor vehicle accident
  • Return-to-work and return-to-sport rehab

And if you’re pregnant or postpartum when your accident happens, this is where we shine. Capria’s physiotherapists assess, treat, and advocate for you with every part of who you are in mind — because your body deserves a care plan that accounts for all of it.

Your Virtual Physiotherapy Care Team in BC

Why Choose Capria for Virtual Physiotherapy?

From Whiplash to Pelvic Floor: Capria’s Physiotherapy Scope

Capria’s physiotherapists work across concussion and vestibular rehabilitation, pelvic floor physiotherapy, and prenatal and postpartum care. If your accident has affected more than one system in your body, you’re already in the right place.

The Care Coordinator Advantage

At Capria, your physiotherapist doesn’t just treat you — they contribute to a coordinated recovery plan that involves your whole team. Your Care Coordinator manages your ICBC paperwork, communicates with your adjuster, and makes sure every practitioner working with you is building on the same foundation — regardless of whether your sessions are happening in clinic or on screen.

This means less admin stress for you, and a recovery plan that’s held together by each practitioner caring for you.

Integrated Care With Your Whole Team

Capria’s virtual physiotherapists work directly alongside Capria’s kinesiologist, registered massage therapists, and acupuncturist — which means your care team is actually talking to each other, even when your sessions are remote.

That’s what makes Capria different.

That’s Capria Care.

Evidence-Based Virtual Physiotherapy in BC

Capria’s approach to virtual physiotherapy is grounded in current evidence, adapted to your specific injuries and goals, and updated as you progress.

ICBC Virtual Physiotherapy Coverage in BC

Your ICBC Virtual Physiotherapy Coverage: Here’s What You Need to Know

If you’ve been in a car accident and have an active ICBC claim:

Immediate ICBC Coverage and Care Coordination

  • No referral required. You can book directly—just have your claim number ready.

  • 12 sessions covered. ICBC covers physiotherapy — including virtual sessions — as part of your Enhanced Accident Benefits.

  • No out-of-pocket costs for approved treatments.

  • We direct-bill ICBC. You book, we handle the billing — you focus on getting better.

  • We handle the paperwork — and we prepare you when ICBC wants to handle it with you directly. When an adjuster wants to deal with you personally, you won’t walk in empty-handed. We’ll prep you on exactly what to say, what ICBC needs to see, and how to present your functional limitations clearly — so nothing can be used against your case.

  • Extensions are possible — and we’ll fight for them. If you’re putting in the work and your body needs more time, we will advocate hard for additional sessions. ICBC extension requests aren’t guaranteed, but a patient who’s engaged in their recovery and has the documentation to show it gives us everything we need to make the case.

Not sure if you have a claim number yet? Book anyway and we’ll help you figure it out.

Your First Virtual Physiotherapy Appointment

What To Expect at Your First Virtual Appointment

Our space is clean & comfy

All You Need Is a Device and a Private Space

A phone, tablet, or laptop with a camera works perfectly.

We’ll send you a secure video link before your appointment — no downloads required.

Find somewhere comfortable and private, and that’s enough.

We set the table for you

Go at Your Own Pace

Nothing is worse than being pushed through pain when your body needs time.

Virtual sessions are no different — we work within your current capacity and comfort level, not against it.

This is a judgment-free zone

This is a judgment-free zonE

Your comfort is the priority, full stop.

We don’t accept apologies for moving slowly, having limitations, needing breaks, or feeling emotional.

We’re here for all of it — wherever you are.

Naturopathic Medicine at Capria Care Collective

Your First Visit Includes a Full Assessment

We’ll conduct a complete injury assessment, handle your ICBC intake documentation, and start building your personalized rehabilitation program. We’ll also identify whether any additional services — in-person or virtual — would support your recovery, and coordinate those referrals directly.

Inclusive Virtual Physiotherapy for Every Body in BC

Everyone Is Welcome Here

We warmly welcome all patients — including trans, non-binary, and gender non-conforming folks.

Whether you’re connecting with us in clinic or online, your comfort and dignity are non-negotiable throughout your care.

Every treatment plan is tailored to your specific injuries, goals, and life. Your recovery looks like yours.

inclusive ICBC massage therapy for all patients in Coquitlam

Your Virtual Physiotherapy Questions, Answered

Virtual Physiotherapy BC FAQs

Yes. ICBC covers virtual physiotherapy sessions as part of your Enhanced Accident Benefits — the same coverage that applies to in-person sessions.

You don’t need a referral, and Capria direct-bills ICBC on your behalf. Just have your claim number ready when you book.

A phone, tablet, or laptop with a working camera and a reasonably quiet space.

We’ll send you a secure video link before your appointment. No apps or downloads required.

For many injury types — particularly assessment, exercise programming, and rehab progression — virtual physiotherapy is highly effective.

Your physiotherapist will let you know honestly if your presentation would benefit from in-person treatment, and we can help you find the right next step from there.

Your Care Coordinator is your single point of contact for your entire ICBC recovery.

They communicate with your adjuster, manage your documentation, coordinate appointments across your care team, and make sure every practitioner involved in your recovery is working from the same picture.

For many people, yes — and for some, the privacy and comfort of being at home actually makes it easier to open up.

Your counsellor will let you know honestly if your situation would benefit from in-person sessions, and we can arrange that at our Coquitlam clinic.

ICBC pre-approves 25 physiotherapy sessions — in-person or virtual — as part of your Enhanced Accident Benefits.

From there, extensions are possible if your recovery requires it. We handle those requests on your behalf.

Yes. Many patients do both — virtual sessions when convenience matters, in-person when hands-on treatment is needed and accessible.

Your physiotherapist will guide you on what makes sense for where you’re at in your recovery.

Yes — virtual physiotherapy at Capria is available outside of ICBC, and open to anyone in BC.

If you’re in a rural or remote area with limited access to in-person physiotherapy, virtual care is a practical option regardless of your claim status.

Coverage through extended health benefit plans varies, so check your plan details or ask us when you book.

If you have a Health Savings Account, you may be covered — give us a call and we’ll help you figure it out.

Book Your Virtual Physiotherapy Appointment in BC

Let’s Get You Connected

Ready to start your recovery? Book your first virtual physiotherapy appointment directly online. You’ll have the chance to enter your ICBC claim details and any insurance information on your intake form.

If you have a Health Savings Account and aren’t sure whether you’re covered, give us a call — we’re happy to help you figure it out before you book.

Serving patients across British Columbia via secure video.

Other ICBC services at Capria

Immediate ICBC Coverage and Care Coordination

Non-ICBC related Services: