Virtual Counselling in BC

Support for Your Mental Health, Wherever You Are.

A motor vehicle accident doesn’t just affect your body. If you’re dealing with anxiety, sleep disruption, mood changes, or just feeling like yourself isn’t quite yourself anymore — that’s a real part of your injury, and ICBC covers support for it.

Capria’s virtual counselling brings that support to you, wherever you are in BC. Same care, same coordinated team, no commute.

Prefer in-person? We also offer counselling in Coquitlam.

virtual counselling BC at Capria Care Collective
ICBC virtual counselling session with Capria counsellor

Virtual Counselling in BC: What It Can Do for You

What Is Virtual Counselling?

Virtual counselling is real counselling — delivered online. Capria’s counsellors conduct sessions via secure video, bringing the same quality of care and the same coordinated team approach to you, wherever you are in BC.

For patients managing a motor vehicle accident recovery on top of work, family, and everything else — the flexibility of virtual sessions can make the difference between getting support and putting it off. You don’t have to commute to a clinic to take your mental health seriously.

If you’ve been in a car accident, ICBC covers virtual counselling as part of your Enhanced Accident Benefits — and Capria direct-bills on your behalf.

Virtual Counselling for Motor Vehicle Accident Recovery in BC

What Virtual Counselling Can Help With

Capria’s counsellors primarily work with people navigating:

  • Anxiety, hypervigilance, and difficulty feeling safe since the accident

  • Sleep disruption and fatigue
  • Mood changes, irritability, or emotional numbness
  • Post-traumatic stress responses
  • Grief and loss of function, independence, or normalcy
  • Relationship strain caused by the accident and recovery
  • The mental load of managing an ICBC claim
  • Adjusting to physical limitations, chronic pain, or a longer-than-expected recovery

ICBC counselling isn’t just for crisis. If the accident has left a mark — emotionally, mentally, or otherwise — that’s reason enough to book.

Your Virtual Counselling Care Team in BC

Why Choose Capria for Virtual Counselling?

Credentialed, Accountable, and Clinically Grounded

Capria’s counsellors are credentialed with their respective professional bodies — whether that’s the BC College of Social Workers (BCCSW) for Registered Social Workers, or the BC Association of Clinical Counsellors (BCACC) for Registered Clinical Counsellors — and held to the ethical and professional standards of their governing body.

The Care Coordinator Advantage

At Capria, Capria’s RMTs contribute to a coordinated recovery plan that involves your whole care team. Your Care Coordinator manages your ICBC paperwork, communicates with your adjuster, and builds a treatment plan that accounts for everything you’re dealing with — not just the appointment in front of you.

This means less admin stress for you, and a recovery plan that’s held together by each practitioner caring for you.

Integrated Care With Your Whole Team

At Capria, Capria’s counsellors contribute to a coordinated recovery plan designed from day one and shared across your whole team. Your Care Coordinator manages your ICBC paperwork, communicates with your adjuster, and ensures the psychological impact of your accident is documented and accounted for throughout your recovery.

This means less admin burden on you, and a recovery plan that’s held together by each practitioner caring for you.

That’s Capria Care.

Evidence-Based ICBC Counselling in Coquitlam

Capria’s counsellors use evidence-based, goal-oriented approaches adapted to your specific situation and needs.

ICBC Virtual Counselling Coverage in BC

Your ICBC Virtual Counselling Coverage: Here’s What You Need to Know

If you’ve been in a car accident and have an active ICBC claim:

Immediate ICBC Coverage and Care Coordination

  • No referral required. You can book directly—just have your claim number ready.

  • 12 sessions covered. ICBC covers counselling — including virtual sessions — as part of your Enhanced Accident Benefits.

  • No out-of-pocket costs for approved treatments.

  • We direct-bill ICBC. You book, we handle the billing — you focus on getting better.

  • We handle the paperwork — and we prepare you when ICBC wants to handle it with you directly. When an adjuster wants to deal with you personally, you won’t walk in empty-handed. We’ll prep you on exactly what to say, what ICBC needs to see, and how to present your functional limitations clearly — so nothing can be used against your case.

  • Extensions are possible — and we’ll fight for them. If you’re putting in the work and your body needs more time, we will advocate hard for additional sessions. ICBC extension requests aren’t guaranteed, but a patient who’s engaged in their recovery and has the documentation to show it gives us everything we need to make the case.

Not sure if you have a claim number yet? Book anyway and we’ll help you figure it out.

Your First Virtual Counselling Appointment

What To Expect at Your First Appointment

Our space is clean & comfy

All You Need Is a Device and a Private Space

A phone, tablet, or laptop with a camera works perfectly.

We’ll send you a secure video link before your appointment — no downloads required.

Find somewhere comfortable and private, and that’s enough.

We set the table for you

Go at Your Own Pace

There’s no agenda you have to meet.

Your first session is about getting to know each other, understanding what you’re navigating, and figuring out what kind of support would help.

Nothing is rushed.

This is a judgment-free zone

This is a judgment-free zonE

Whatever you’re feeling — including feeling like you shouldn’t need help — is welcome here.

We don’t accept apologies for struggling, for taking time to open up, or for having a hard day.

Capria Care Collective virtual counselling BC

Your Counsellor Already Knows Your Context

Because Capria’s counsellors work alongside the rest of your care team, they already understand the physical and administrative reality of an MVA recovery.

You won’t spend your sessions explaining ICBC to your counsellor — they already know.

Inclusive Virtual Counselling for Every Body and Every Experience in BC

Everyone Is Welcome Here

We warmly welcome all patients — including trans, non-binary, and gender non-conforming folks.

Whether you’re connecting with us in clinic or online, your full identity is respected and your comfort and dignity are non-negotiable throughout your care.

Every therapeutic relationship is built around who you are and what you need. Your recovery looks like yours.

Capria Care Collective virtual counselling BC

Your Virtual Counselling Questions, Answered

Virtual Counselling BC FAQs

Yes. ICBC covers virtual counselling sessions as part of your Enhanced Accident Benefits — the same coverage that applies to in-person sessions.

You don’t need a referral, and Capria direct-bills ICBC on your behalf. Just have your claim number ready when you book.

A phone, tablet, or laptop with a working camera, and a private space where you can speak freely.

We’ll send you a secure video link before your appointment. No apps or downloads required.

Capria’s counsellors use evidence-based, goal-oriented approaches adapted to your specific situation — updated as your recovery progresses. Head to Jane to learn more about who’s currently on the team.

Your Care Coordinator is your single point of contact for your entire ICBC recovery.

They communicate with your adjuster, manage your documentation, coordinate appointments across your care team, and make sure every practitioner involved in your recovery is working from the same picture.

For many people, yes — and for some, the privacy and comfort of being at home actually makes it easier to open up.

Your counsellor will let you know honestly if your situation would benefit from in-person sessions, and we can arrange that at our Coquitlam clinic.

ICBC pre-approves 12 counselling sessions — in-person or virtual — as part of your Enhanced Accident Benefits. Extensions are possible if your recovery requires it, and we’ll handle those requests on your behalf.

From there, it depends on how you’re progressing. Extensions are possible — and we’ll handle those requests on your behalf, with documentation that reflects your full experience.

We’ll always be honest with you about where things stand.

Yes. Many patients do both — virtual when convenience matters, in-person when being in the room matters more.

Your counsellor will help you figure out what works best for where you’re at.

Yes — counselling at Capria is available outside of ICBC. Coverage through extended health benefit plans varies, so check your plan details or ask us when you book.

If you have a Health Savings Account, you may be covered — give us a call and we’ll help you figure it out.

Book Your Virtual Counselling Appointment in BC

Let’s Get You Connected

Ready to get started? Book your first virtual counselling appointment directly online. You’ll find Capria’s current counsellors on Jane — take a look and book with whoever feels like the right fit.

You’ll have the chance to enter your ICBC claim details and any insurance information on your intake form.

If you have a Health Savings Account and aren’t sure whether you’re covered, give us a call — we’re happy to help you figure it out before you book.

Serving patients across British Columbia via secure video.